ABOUT ME

A Sales professional, with expertise in Business management and Administrative Support.

As a Virtual Assistant, I offer my clients an extensive list of services that allows them free up time to become more productive.

Over the years i have supported organizations of various sizes within diverse industries.

I am a detail-oriented virtual assistant with more than 10 years of administrative and office support experience.

I have consistently produced results in fast-paced, deadline-driven environments, and have a reputation for maintaining the highest ethical standards in handling confidential data.

I possess a demonstrated track record of providing outstanding customer service. I am trained to handle difficult situations with diplomacy and excellent communication skills.

PROFESSIONAL ASSOCIATION

MEMBER - IAPO International Association of Professional Virtual Assistants

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PROFESSIONAL HISTORY

Past Positions

Being a lifelong learner is a trait that is really important to me, and I know that a good education is not just for the schoolyard. Some lessons were learned in the traditional way, while others I have received from professional mentors, while working and in some cases, friends and family. Read about my professional journey and get in touch with any questions.

The Global Assist (VA Agency) www.theglobalassist.com

A leading 360-degree Business solution firm, with offices in the USA, Canada, India, and branches spread globally.

Position -Virtual Client Success and Project Manager

Company Sector - Digital Marketing Agency

Responsible for planning, monitoring and coordination of commercial level projects on Teamwork application.
Organizing the activities of all departments and overseeing business operation processes, to the attainment of organizational goals.
Coordinating sales projects in conjunction with sales team.
Setting up work breakdown structures for each project.
Email blast creation and management using Greenrope and Automated Marketing Program software.
Content creation for sales team
Acting as Client success Manager for new projects, monitoring and reporting milestones, progress against established progress schedules.
Develop and implement quality control programs

Position - Virtual Sales Representative
Company Sector - Real Estate Agency

Social Media Management: Content creation, post scheduling and engagement using Canva.
Receiving correspondence and advertising houses on sales platforms
Cold calling and Lead generation
Designing marketing journeys
Email blast creation and management
Transaction coordination
Creating, managing, and updating contact lists on real estate CRM.
Maintaining prospects database
Scheduling and coordinating sales appointment

Position - Virtual Executive Administrative Assistant
Company Sector - Medical Services

Providing market research and reporting insights to CEO
Managing calendars, scheduling appointments, and managing email accounts
Taking phone calls, making travel and accommodation arrangements. Oversee administrative functions, business communications management
Meeting debriefs, Coordinating processes and operations across the organization.

Assisting in recruitment activities

Position – Virtual Personal Assistant
Company Sector – Professional Training & Development Consultancy

Prepare Training schedules and Modules
Prepare and present training proposals
Social media management
Content creation
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Business Management Virtual Assistant – BMVA (VA Agency) www.bmva.africa

A resource hub for companies looking to hire qualified Business Management Virtual Assistants on short- medium- and long-term basis.

Position – Virtual Business Manager

Company Sector – Professional Training & Development Consultancy

Research and identify new opportunities for clients growing business
Business communications management
Providing administrative support to client
Customer service support (Live Chat)
KPI management and assessment of overall company performance

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MY SERVICES

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BUSINESS COMMUNICATION MANAGEMENT

Email Management
Virtual Receptionist
Live Chat support
Customer Service support

TESTIMONIAL

“I have worked closely with Ugo on a number of special projects over the years and found her to be knowledgeable, professional, and extremely resourceful. She is always ready to contribute above and beyond her job description for the benefit of the team and organization. I highly recommend Ugo to anyone seeking a virtual assistant.”

– Bob Osho, CEO,

TRACKNET LIMITED

“Ugo helped my business grow and changed my team’s perspective of working virtually. Never a boring day with Ugo in charge. My team, though spread in different countries, learned a new way to communicate like they were all in the same space. Teams were motivated to do better, thanks to Ugo’s CAN-DO spirit!

Tasks were carried out in record time and my clients also commended her work. Ugo loved to take ownership of projects, and her execution was always on point.’’

– Tamara Albert, CEO.

“Quite resourceful and resilient, Ugo is always a great resource to welcome on board anytime. Her problem-solving skills and overall professionalism should be emulated. One who believes in the business more that the business owner, Ugo is a great resource to have.

– Dr. Franca Robertson.

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WHY WORK WITH ME?

I am a skilled independent professional, who understands what it takes to run a business.
My support services are guaranteed to reduce your overheads and increase your business productivity.
Zero employee benefit is required when you hire me.
Aa a VA i am accountable to a variety of organisational tasks, which rules out the overhead of hiring full-time employees for each job role.
You only pay for the job at hand.
Flexible hourly payments.
I am available to work on weekends.
No long training hours required...
You are free to select a variety of service needs your business requires.
I will not knowingly be a part of any illegal or unethical activity, as I strongly promote the Virtual Assistance industry with the utmost professionalism it requires.

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THE ULTIMATE GOAL...

My goal is to ensure my clients are provided with the help they need to grow their businesses, by managing their time more efficiently and relieving productivity bottlenecks.

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MY PROMISE TO YOU...

I promise to be an invaluable resource to your growing business. I also make a commitment, to possess and increase the required knowledge, and skills needed to be proficient in the provision of my services to your organisation.